Terms and Conditions

Man and Van North Sheen Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van North Sheen provides man and van, removals, transport and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company" means Man and Van North Sheen, the provider of man and van, removal and transport services.

1.2 "Customer" means the person, firm or company who requests or uses the services of the Company.

1.3 "Services" means any transport, moving, packing, loading, unloading, storage, or related services provided by the Company.

1.4 "Goods" means all items and property that are handled, transported or otherwise dealt with by the Company in the course of providing the Services.

1.5 "Booking" means a confirmed request for Services made by the Customer and accepted by the Company.

1.6 "Working Day" means any day other than a Saturday, Sunday or public holiday in England and Wales.

2. Scope of Services

2.1 The Company provides man and van and removal services, including the transport of personal belongings, household effects, office equipment and similar items, usually within a defined service area and across the wider UK, subject to availability.

2.2 Services may include loading, unloading and basic positioning of Goods at the collection and delivery addresses as agreed at the time of Booking.

2.3 Any additional services, such as packing, dismantling or reassembly of furniture, or carriage of unusual or bulky items, will only be carried out if expressly agreed in advance and may incur additional charges.

2.4 The Company reserves the right to refuse to carry any Goods that, in its reasonable opinion, are unsafe, illegal, improperly packed, hazardous or otherwise unsuitable for transport.

3. Booking Process

3.1 A Booking is made when the Customer provides details of the required Services and the Company confirms acceptance of the Booking. Confirmation may be given verbally or in writing, including by electronic means.

3.2 The Customer must provide accurate and complete information at the time of Booking, including:

a) Full collection and delivery addresses.

b) Dates and times for the Services.

c) Details of parking restrictions or access issues.

d) A clear description of the Goods, including quantity, size, weight and any special handling requirements.

3.3 Quotes are based on the information provided by the Customer. If on arrival the actual work required differs significantly, the Company may adjust the price, change the vehicle or staffing level, or refuse to carry out the Services if it is not reasonably practicable to do so.

3.4 All Bookings are subject to vehicle and staff availability. The Company does not guarantee availability until a Booking has been confirmed.

3.5 The Customer is responsible for obtaining any permissions required for parking, loading or unloading at the collection and delivery addresses.

4. Prices and Payment Terms

4.1 The price for the Services will be as quoted by the Company at the time of Booking, based on an hourly rate, a fixed quote, or a combination of both.

4.2 Unless otherwise stated, all prices are in pounds sterling and may be subject to applicable taxes.

4.3 The Company may require a deposit or prepayment to secure a Booking. Any such requirement will be communicated to the Customer at the time of Booking.

4.4 Payment of any remaining balance is due on completion of the Services, unless otherwise agreed in writing in advance. The Company reserves the right to withhold delivery of the Goods until payment is received in full.

4.5 The Company may charge reasonable waiting time if the Customer, their representative, or any other factor within the Customer's control causes delay beyond the agreed time allowance.

4.6 Additional charges may apply for:

a) Work carried out outside normal working hours.

b) Additional labour, floors, or long carries not disclosed at the time of Booking.

c) Delays caused by inadequate access, restricted parking, or failure to prepare Goods for loading.

d) Tolls, congestion charges, parking fees or penalties incurred as a direct result of the Services.

4.7 If payment is not made on the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in the collection of the debt.

5. Cancellations and Amendments

5.1 The Customer may cancel or amend a Booking by giving notice to the Company.

5.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded at the Company's discretion, less any reasonable administrative costs.

5.3 If the Customer cancels within 48 hours of the scheduled start time, the Company reserves the right to retain all or part of any deposit and may charge a cancellation fee to cover costs and lost work.

5.4 If the Customer cancels on the day of the move or after the vehicle has been dispatched, the full quoted amount may be payable.

5.5 Requests to change the date, time or scope of the Services are subject to availability and may result in a revised quote. The Company is under no obligation to accommodate changes, particularly at short notice.

5.6 The Company may cancel or postpone the Services if:

a) The Customer fails to provide necessary information or access.

b) Weather or road conditions make provision of the Services unsafe or impracticable.

In such circumstances, the Company will seek to rearrange the Services but will not be liable for any resulting loss, beyond refunding any amounts paid for Services not carried out.

6. Customer Responsibilities

6.1 The Customer is responsible for:

a) Ensuring that Goods are properly packed, secured and labelled, unless packing services have been specifically agreed.

b) Removing and safely disconnecting any appliances, fixtures or fittings before the arrival of the Company, unless otherwise agreed.

c) Arranging suitable parking and access for the Company's vehicles at both collection and delivery points.

d) Being present, or appointing an authorised representative to be present, during collection and delivery to provide instructions and sign relevant documentation.

6.2 The Customer must ensure that Goods do not include prohibited, dangerous, perishable or valuable items unless this has been agreed and recorded in writing.

6.3 The Customer must inform the Company of any fragile or high value items that require special handling.

7. Excluded and Hazardous Items

7.1 The Company will not carry the following items unless explicitly agreed in writing in advance:

a) Explosives, firearms, ammunition or weapons.

b) Flammable, corrosive, toxic or hazardous substances.

c) Live animals, plants or perishable goods.

d) Cash, jewellery, watches, precious metals or stones, important documents, deeds or bearer securities.

7.2 If any such items are transported without the Company's knowledge, the Company will have no liability for loss or damage and may arrange for safe disposal at the Customer's cost.

8. Waste and Disposal Regulations

8.1 The Company operates in accordance with UK waste and environmental regulations. The Company is not a general waste carrier and will only remove items designated as waste or rubbish if this has been specifically quoted and agreed in advance.

8.2 The Customer must accurately describe any items requiring disposal. Certain items, such as electrical equipment, mattresses or construction waste, may incur additional disposal charges.

8.3 The Company will not knowingly dispose of items illegally or in contravention of local authority rules. The Company may refuse to take items that cannot be disposed of lawfully or safely.

8.4 The Customer remains responsible for any penalties or costs arising from the provision of incorrect information about items to be disposed of, or from attempting to pass off prohibited waste as normal household or office items.

9. Liability and Limitations

9.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company's liability is limited as set out in this section.

9.2 The Company will not be liable for loss or damage arising from:

a) Defective or inadequate packing by the Customer.

b) Inherent defects or vulnerabilities in the Goods.

c) Normal wear and tear, superficial scratches or minor dents.

d) Weather conditions, traffic delays, or other events beyond the Company's reasonable control.

e) Acts or omissions of the Customer or their representatives.

9.3 The Company's total liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall not exceed a reasonable replacement value per item or per move, subject to any higher limit specifically agreed in writing.

9.4 The Company will not be liable for any indirect or consequential losses, including but not limited to loss of profits, loss of use, business interruption, or emotional distress.

9.5 The Customer must inspect the Goods as soon as reasonably possible after delivery. Any claim for loss or damage must be notified to the Company in writing within a reasonable period after completion of the Services, together with evidence of the alleged loss or damage.

9.6 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

10. Delays and Access Issues

10.1 The Company will use reasonable efforts to adhere to agreed dates and times, but time is not of the essence unless expressly agreed in writing.

10.2 The Company is not responsible for delays caused by factors beyond its control, including but not limited to traffic, road closures, accidents, breakdowns, or adverse weather conditions.

10.3 If access to the collection or delivery address is restricted or unsafe, the Company may refuse to carry Goods beyond the nearest safe point, or may charge additional fees to complete the Services using alternative methods.

11. Insurance

11.1 The Company maintains appropriate insurance cover in respect of its legal liabilities in providing the Services.

11.2 The Customer is encouraged to arrange their own insurance cover for Goods in transit and during handling, especially for high value or fragile items, as the Company's liability may be limited.

12. Right of Lien

12.1 The Company shall have a right of lien over the Goods for any unpaid charges or other sums due under these Terms and Conditions.

12.2 If any amounts remain unpaid after reasonable notice has been given, the Company may sell or dispose of some or all of the Goods and apply the proceeds against the outstanding sums and associated costs. Any surplus will be held for the Customer.

13. Complaints

13.1 The Company aims to provide a professional and reliable man and van service. If the Customer is dissatisfied, they should raise the issue as soon as possible so that it can be addressed.

13.2 Formal complaints should be submitted in writing, providing full details of the Booking, the issue encountered and any supporting evidence. The Company will investigate and respond within a reasonable timeframe.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data provided by the Customer for the purposes of managing Bookings, providing the Services, processing payments and handling enquiries.

14.2 The Company will take reasonable steps to safeguard personal data and will not share it with third parties except where necessary to provide the Services, meet legal obligations or with the Customer's consent.

15. Variation of Terms

15.1 The Company may update or revise these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Booking.

15.2 Any variation to these Terms and Conditions must be agreed in writing by the Company.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services or the Booking.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quote or confirmation of Booking provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions or representations.

18.2 The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in these Terms and Conditions.



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Contact us

Company name: Man and Van North Sheen Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 94 Kew Rd
Postal code: TW9 2PQ
City: London
Country: United Kingdom

Latitude: 51.4549140 Longitude: -0.3118820
E-mail:
[email protected]

Web:
Description: Do not postpone, call us if you need help from a professional relocation team in North Sheen, TW9. We are always ready to give you a hand.
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