Privacy Policy

Man and Van North Sheen Privacy Policy

This Privacy Policy explains how Man and Van North Sheen collects, uses, stores and protects personal data relating to customers and prospective customers within our service area. It is designed to comply with the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man and Van North Sheen customers and prospective customers in our operating area, including individuals and businesses who contact us for quotations, make bookings, or otherwise interact with our services. It covers information collected online, by telephone, in writing and in person when arranging or delivering our man and van services.

Data Controller

Man and Van North Sheen is the data controller in respect of the personal data we process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

What Personal Data We Collect

We may collect and process the following categories of personal data about you when you enquire about or use our services:

Identification and contact details such as name, title, postal address, area or locality, and other contact information you choose to provide.

Booking and service details such as collection and delivery addresses, access instructions, preferred dates and times, details of items to be moved, and any special requirements related to your move.

Communication records such as information you provide when you contact us to request a quote, ask questions, make a complaint or provide feedback, including the content of conversations and messages.

Billing and transaction information such as the amount charged, payment method type, and payment status. We do not store full payment card details; where card payments are taken, these are processed securely by an external payment processor.

Technical usage information where applicable, such as basic device or browser information and general usage data, to the extent that this is necessary to operate and improve our website or online enquiry forms. This information is not used to identify you personally without a lawful basis.

How We Collect Your Data

We collect personal data directly from you when you contact us to request information, obtain a quotation, make a booking, or when you otherwise communicate with us about our services. This may be by telephone, through online forms, or during in-person visits.

We may also receive limited personal data from third parties where necessary to provide our services. For example, a landlord, letting agent, or business client may provide your contact or property details so that we can arrange a collection or delivery. In such cases, we will process your data in accordance with this Privacy Policy and applicable data protection law.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so under the UK GDPR. The main lawful bases we rely on are:

Performance of a contract: We process your personal data where it is necessary to provide a quotation, enter into a contract with you, or fulfil our obligations under a contract for man and van services. This includes processing data for bookings, logistics, and customer service.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided that your rights and freedoms do not override those interests. This can include managing our operations, improving our services, responding to enquiries, and maintaining appropriate records.

Legal obligations: We may process your personal data to comply with legal obligations, such as record keeping, tax and accounting requirements, or responding to lawful requests from authorities.

Consent: In limited situations, we may rely on your consent. For example, if we wish to send you certain types of marketing communications not covered by legitimate interests, we will ask for your clear consent. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotations, confirm availability, and respond to your service enquiries.

To set up, manage and deliver your man and van booking, including organising routes, scheduling staff and vehicles, and ensuring safe and efficient collection and delivery.

To communicate with you about your booking, including confirmations, updates, changes, and follow-up communications relating to the service provided.

To manage payments, invoicing and accounting, including verifying transactions and maintaining records for tax and audit purposes.

To handle complaints, resolve issues and respond to feedback in order to improve our services and customer experience.

To maintain security, prevent fraud, and protect our legal rights, including the establishment, exercise or defence of legal claims.

To conduct internal analysis and planning, such as reviewing service efficiency, understanding demand in the North Sheen area, and improving our processes. Wherever possible, we use aggregated or anonymised data for such purposes.

Data Sharing and Processors

We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. Such third parties may include:

Service providers acting as data processors, such as payment processing providers, IT hosting or support services, and providers of business tools that help us manage our bookings and communications. These processors are only allowed to process your personal data on our instructions and must keep it secure.

Drivers, staff, and subcontractors who need access to relevant information, such as addresses and contact details, to carry out collection and delivery services safely and efficiently.

Professional advisers, such as accountants or legal advisers, where this is necessary to obtain professional services and comply with legal and regulatory obligations.

Public authorities or law enforcement agencies, where we are required to do so by law, or where it is necessary to protect our rights, property, or safety, or that of our customers or others.

We do not sell your personal data to third parties.

International Data Transfers

Our primary operations and data storage are intended to be within the United Kingdom or other locations within the European Economic Area. If it becomes necessary to transfer personal data outside of these locations, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, such as using standard contractual clauses or equivalent legal mechanisms.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general, we keep records of bookings, invoices and essential correspondence for a period required under tax and accounting laws. Enquiry information that does not lead to a booking may be retained for a shorter period to help us manage repeat enquiries and improve our services.

When personal data is no longer required, we will either delete it securely or anonymise it so that it can no longer be linked to you.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and processors who need it for legitimate business purposes, and requiring those who handle personal data to respect its confidentiality and security.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with information about how it is processed.

Right to rectification: You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: You may request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.

Right to restriction: You can ask us to restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or consider an objection you have raised.

Right to object: You have the right to object to the processing of your personal data that is based on our legitimate interests, including profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

Right to data portability: In certain circumstances, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and to have that data transmitted to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about how Man and Van North Sheen handles your personal data, you can contact us using the details provided to you when you engaged our services or via the usual communication channels you use with us.

You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection best practices. Any updates will take effect from the date they are published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.



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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van North Sheen Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 94 Kew Rd
Postal code: TW9 2PQ
City: London
Country: United Kingdom

Latitude: 51.4549140 Longitude: -0.3118820
E-mail:
[email protected]

Web:
Description: Do not postpone, call us if you need help from a professional relocation team in North Sheen, TW9. We are always ready to give you a hand.
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