Terms and Conditions for Man And Van Northsheen
These Terms and Conditions set out the basis on which Man And Van Northsheen provides moving, transport, collection, delivery, and related labour services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before placing an order for a man and van service, a van hire with driver arrangement, or any similar service arranged through us.
In these terms, references to “we”, “us”, and “our” mean the service provider operating under the Man And Van Northsheen name, and references to “you” or “the customer” mean the person, business, or organisation requesting the service. These terms apply to domestic and commercial jobs unless a separate written agreement has been made. Where a specific written agreement conflicts with these terms, the written agreement will prevail only to the extent of that conflict.
We may update these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated version is published or otherwise provided. A booking that has already been confirmed will normally remain subject to the version agreed at the time of confirmation, unless the change is required by law or is necessary for safety, compliance, or operational reasons.
Booking process begins when you submit details of the job, including collection and delivery points, items to be moved, dates, access conditions, and any special handling requirements. A quote may be given based on the information you provide. If the job changes after quotation, including changes in item volume, access, waiting time, distance, parking restrictions, or labour requirements, the price may be revised accordingly. A quote is not a guarantee of final cost unless expressly stated as fixed in writing.
To secure a booking, you must accept the quotation and provide the required booking information. We may ask for confirmation in writing, by email, by message, or through another accepted method. The booking is only confirmed when we have acknowledged acceptance and, where required, received a deposit or prepayment. We reserve the right to refuse or cancel a booking where the information provided is incomplete, inaccurate, unsafe, unlawful, or outside our service capability.
It is your responsibility to ensure that the details supplied are correct and complete. This includes the number and type of items, whether stairs, lifts, or long carries are involved, and whether any heavy, fragile, awkward, or hazardous goods are to be transported. If the job requires multiple loads, dismantling, reassembly, or special equipment, you must inform us in advance. Failure to disclose relevant information may result in additional charges, delayed arrival, refusal to proceed, or cancellation of the booking.
Payments must be made in accordance with the agreed quotation and the payment method offered at the time of booking or completion. Unless we state otherwise, payment is due immediately upon completion of the service. For some bookings, especially where vehicle time, labour time, or advance planning is required, we may request a deposit or full prepayment. Any deposit paid may be used to secure availability and cover administrative costs.
Accepted payment methods may include bank transfer, card payment, or cash, subject to availability and any limits we impose from time to time. If payment is not received when due, we may charge reasonable recovery costs, interest where permitted by law, and administrative fees associated with late payment. You must ensure that the payer has authority to make the payment and that funds are available. We are not responsible for charges incurred due to failed transfers, chargebacks, bank delays, or incorrect payment details supplied by you.
Prices are normally quoted exclusive of any third-party charges unless otherwise stated. Such charges may include parking fees, congestion or access fees, tolls, ferry charges, disposal fees, permits, waiting costs, or costs arising from special handling. If the job exceeds the agreed time or scope due to circumstances beyond our control or due to inaccurate booking information, additional charges may apply. Any extra charges will be based on reasonable rates and explained as soon as practicable.
Cancellations and rescheduling are permitted subject to the notice given and the resources already committed. If you need to cancel or move a booking, you should notify us as early as possible. Cancellations made with sufficient notice may avoid charges, but we reserve the right to retain or charge a reasonable amount to cover costs already incurred, especially where vehicles, drivers, labour, or equipment have been reserved for your job.
If you cancel at short notice, fail to provide access, are not present at the agreed time, or are unable to proceed for reasons within your control, we may charge a cancellation fee or the full booking amount where appropriate and lawful. Where a deposit has been paid, we may deduct the cancellation cost from it. If we need to reschedule due to operational reasons, weather, safety concerns, traffic disruption, or circumstances beyond our control, we will aim to offer an alternative time or date.
We may cancel or suspend a booking if we believe that the service would be unsafe, unlawful, impracticable, or likely to result in damage. This includes situations involving incorrect information, severe access problems, abusive behaviour, unsafe loading conditions, prohibited items, or non-payment of deposits or fees. If we cancel for reasons attributable to our own fault, we will offer a refund of any amount paid for the cancelled portion of the service, unless alternative arrangements are agreed.
Liability is limited to the extent permitted by law. We will use reasonable care and skill in providing the service, but we do not guarantee that every item will be transported without risk, particularly where goods are fragile, inadequately packed, defective, over-heavy, or inherently vulnerable. You are responsible for protecting items that require special packaging, crating, temperature control, or handling instructions unless we have expressly agreed to provide such protection.
We will not be liable for loss or damage arising from inaccurate instructions, insufficient packaging, hidden defects, pre-existing wear and tear, unavoidable movement during transit, or events outside our reasonable control. This includes damage caused by poor access, structural constraints, customer-requested shortcuts, or the failure to disclose that an item cannot be safely moved in the ordinary manner. You should consider arranging insurance for valuable, delicate, or irreplaceable items.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where we are found liable for direct loss, our total liability for a single booking will, to the fullest extent permitted by law, be limited to the amount paid or payable for the relevant service, unless a higher limit is expressly agreed in writing. We are not liable for indirect or consequential losses such as loss of profit, loss of business, or loss of opportunity.
Waste regulations and prohibited items apply to all collection, removal, disposal, and clearance services. You must not ask us to move, transport, or dispose of hazardous, illegal, toxic, flammable, explosive, corrosive, or contaminated substances unless we have specifically agreed in writing and the law allows it. Prohibited items may include asbestos, gas cylinders, chemicals, oils, paint in certain quantities, medical waste, weapons, and any item classified as controlled or dangerous waste.
If the service involves waste removal, you are responsible for accurately describing the waste type and quantity. We may refuse to collect items that are not properly declared or that cannot lawfully be transported or disposed of. You must ensure that waste is separated where required and that no banned materials are mixed in with general waste. If additional sorting, special handling, or legal disposal processes are needed, extra charges may apply. We may also refuse waste that would expose us to environmental or legal risk.
Where we transport waste on your behalf, you agree that we may require any information reasonably necessary to comply with applicable UK waste laws, including duty of care obligations and transfer records where relevant. You confirm that any waste passed to us belongs to you or that you are authorised to arrange its removal. If you supply waste that is misdescribed, unlawfully held, or not suitable for lawful disposal, you will be responsible for any resulting losses, fines, claims, or enforcement action, except where caused by our own breach.
Customer responsibilities include ensuring that the premises are accessible at the agreed time and that parking, permissions, and entry arrangements are in place. You must secure any necessary consent from landlords, managing agents, neighbours, building management, or local authorities where access is restricted. You must also ensure that children, pets, and uninvolved persons are kept clear of the working area. We may pause the job if conditions are unsafe or if we are unable to work efficiently because of obstacles under your control.
You are responsible for disassembling and reassembling items only if this has been agreed in advance. Although we may assist with dismantling or reassembly where reasonably requested, we do not guarantee that every item can be taken apart or rebuilt without risk. You must empty drawers, secure loose parts, remove personal data from electronics, and protect confidential information before transfer. We are not responsible for data loss, software issues, or mechanical faults unrelated to our handling.
Property access and third-party rights are also your responsibility. If the service requires entry through communal areas, loading bays, lifts, or private roads, you must ensure that access is permitted and available at the relevant time. Any penalties, restrictions, or waiting charges arising from failure to arrange access may be passed on to you. If a third party claims that the service interfered with their property or rights because of information you gave or permissions you failed to secure, you agree to indemnify us against reasonable resulting losses, except where we acted negligently.
Delays and force majeure may occur due to traffic, severe weather, breakdowns, accidents, road closures, public events, strikes, shortages, or other events outside our control. We will take reasonable steps to minimise disruption and keep you informed where possible. We are not liable for failure or delay caused by such events, provided we have taken reasonable care. Any timing estimates are approximate unless we have expressly agreed a guaranteed window in writing.
If a delay causes additional waiting time, an extra trip, or a change to the planned workload, we may make a reasonable adjustment to the price. Where delays are caused by us and we are reasonably able to avoid them, we will take fair steps to remedy the issue. However, we are not responsible for losses caused by your own delay, including missed deadlines, missed deliveries, or the unavailability of another service provider, unless we have expressly agreed to be responsible for a specific outcome.
Complaints and disputes should be raised as soon as reasonably possible so that we can investigate. You must give us a fair opportunity to inspect the issue and, where relevant, to return, repair, reimburse, or otherwise address the matter. Any claim relating to damage, missing items, or service failure should be supported by evidence where available and reported promptly. We may reject claims made too late to be properly investigated or where the issue could have been avoided by reasonable care on your part.
General terms state that no person other than the parties to the booking has any right to enforce these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right or remedy at any time does not mean that we waive that right or remedy in future.
These terms form the entire agreement between you and us in relation to the service, unless a separate written contract says otherwise. You should not rely on statements made informally that are not reflected in a quotation or written confirmation. We may assign or subcontract parts of the service where reasonably necessary, provided that we remain responsible for the service to the extent required by law. You may not transfer your rights or obligations under the booking without our prior written consent.
The service is provided in accordance with UK law, and these Terms and Conditions are intended to operate consistently with applicable consumer, transport, environmental, and contract legislation. Where a mandatory legal right applies to you, nothing in these terms seeks to reduce or remove that right. Any notices under these terms must be provided in writing or by another method we accept, and they will be deemed received when properly sent to the relevant party.
Governing law and jurisdiction are England and Wales. Any dispute, claim, or matter arising out of or connected with these Terms and Conditions, the booking process, the performance of the service, or any alleged breach shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise.
By proceeding with a booking for Man And Van Northsheen, you confirm that you have read, understood, and accepted these Terms and Conditions. If you are booking on behalf of another person or business, you warrant that you have authority to do so and that all relevant parties will comply with these terms. For clarity, these terms apply to all standard man and van bookings, removals, delivery work, and related labour services unless otherwise agreed in writing.
We recommend that you keep a copy of these Terms and Conditions for your records. They are designed to be fair, practical, and compliant with current UK requirements while allowing the service to operate efficiently and safely. If any term is unclear, the plain meaning should be applied in a sensible way consistent with the overall purpose of the agreement.